Support
Contact
Email: support@basecampfit.app
Please include your app version, iOS version, and a short description of the issue. We aim to respond within 2 business days.
How rentals work
Browse or search equipment, open a product to choose rental dates, add items to your cart, then checkout with cash on delivery. You can manage orders, delivery addresses, and favorites in the app.
Account
- Sign up with a username and password (no email or phone verification code).
- Forgot password: accounts are stored on this device only in the current version; reinstalling or deleting the account removes access—create a new account if needed.
- Delete account: use Profile → Delete Account to remove locally stored account data.
Orders & payment
- Payment method: Cash on Delivery (COD).
- You can cancel eligible orders from the order detail screen while status allows cancellation.
- Order history is kept on your device.
Addresses & favorites
Add recipient name, phone, and address before checkout. Favorites sync only on the current device in this version.
Privacy
Read our Privacy Policy.