Track, modify, or cancel your order. Shipping times and delivery options.
Return policy, step-by-step returns, refunds, and exchanges.
How to order, try, return, or purchase try-on dresses.
Size guides, custom sizing, color coordination, and style tips.
Manage account, payments, gift cards, and current deals.
Care instructions, company info, and how to reach us.
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account and visiting Order History.
Read full article →⭐ Standard size dresses, suits, and most accessories: 30 days from delivery.
👗 Try-On Dresses: 7 days from delivery.
💎 Jewelry and headpieces: 7 days from delivery.
🌍 Austria, Belgium, Germany, Netherlands, Switzerland, UK: 15 days from delivery.
🛑 Custom size dresses, swatches, and final sale items are not returnable.
Read full article →Step 1: Check your package for a prepaid return label.
Step 2: Choose Happy Returns (US only) or Mail-In Return.
Step 3: Drop off your items.
Start your return →Order up to 6 dresses to try at home. You'll have 7 days from delivery to decide — return or purchase. A try-on fee applies per dress (non-refundable).
Read full article →You have a short window after placing your order to cancel before processing begins. Once processing starts, changes cannot be made — but you may return or exchange eligible items after delivery.
Read full article →Review our size chart and measuring guide. Azazie dresses are generally true to size. We also offer custom sizing and try-on dresses.
Read full article →Mail-In Returns: Processed in 4-6 business days. Refund in 3-10 business days.
Happy Returns (US): Processed within minutes once scanned.
Read full article →Reach us via live chat, email at service@azazie.com, or submit a request. Available 7 days a week.
Read full article →Can't find what you're looking for? Submit a request