Reported Speech Self-Graded HTML Quiz

Focus: Direct Speech ↔ Reported Speech in a Call Center / Customer Service Context
Instructions: Write each answer as accurately as possible. The system checks for key grammar structures and accepts common correct variations.

Part A – Transform the Reported Speech into Direct Speech

Rewrite each sentence as direct speech. Use quotation marks if you want, but they are not required for grading.

1. The customer said she needed help with her password.
2. He mentioned he wanted to reset his account.
3. They explained they had lost their debit card.
4. She asked if she could change her email address.
5. The client stated that he had transferred the payment yesterday.
6. She confirmed that she was updating her contact information.
7. He reported that his balance was incorrect.
8. They told me they were waiting for approval.

Part B – Transform the Direct Speech into Reported Speech

Rewrite each sentence in reported speech. Start with the subject or reporting verb shown in the prompt.

9. “I need help with my password.” → The customer said...
10. “I want to reset my account.” → He mentioned...
11. “We lost our debit card.” → They explained...
12. “Can I change my email address?” → She asked...
13. “I transferred the payment yesterday.” → The client stated...
14. “I am updating my contact information.” → She confirmed...
15. “My balance is incorrect.” → He reported...
16. “We are waiting for approval.” → They told me...

Part C – Provide the Reported Speech

Use the reporting verb provided and transform the customer’s exact words into reported speech.

17. Customer: “I need to unlock my online banking account.” | Verb: said
18. Customer: “I sent the transfer this morning.” | Verb: explained
19. Customer: “My credit card was charged twice.” | Verb: reported
20. Customer: “I can’t log into the mobile app.” | Verb: mentioned
21. Customer: “I already emailed the required documents.” | Verb: confirmed
22. Customer: “Can you escalate this issue to a supervisor?” | Verb: asked
23. Customer: “I will send the proof of address later today.” | Verb: stated
24. Customer: “We are waiting for the bank’s approval.” | Verb: said
Score: 0 / 24

Answer Key

  1. I need help with my password.
  2. I want to reset my account.
  3. We lost our debit card.
  4. Can I change my email address?
  5. I transferred the payment yesterday.
  6. I am updating my contact information.
  7. My balance is incorrect.
  8. We are waiting for approval.
  9. The customer said that she needed help with her password.
  10. He mentioned that he wanted to reset his account.
  11. They explained that they had lost their debit card.
  12. She asked if she could change her email address.
  13. The client stated that he had transferred the payment the day before / yesterday.
  14. She confirmed that she was updating her contact information.
  15. He reported that his balance was incorrect.
  16. They told me that they were waiting for approval.
  17. The customer said that he/she needed to unlock his/her online banking account.
  18. The customer explained that he/she had sent the transfer that morning.
  19. The customer reported that his/her credit card had been charged twice.
  20. The customer mentioned that he/she couldn’t log into the mobile app.
  21. The customer confirmed that he/she had already emailed the required documents.
  22. The customer asked if the issue could be escalated to a supervisor.
  23. The customer stated that he/she would send the proof of address later that day.
  24. The customer said that they were waiting for the bank’s approval.

Grammar Reminder

  • am / is / are → was / were
  • have / has → had
  • will → would
  • can → could
  • today → that day
  • tomorrow → the next day / the following day
  • yesterday → the day before